Support

iOS may not have an immediate GPS fix indoors. Walk near a window or step outside — a fix usually arrives within 10–30 seconds. If it still doesn't resolve:

1. Open Settings → Privacy & Security → Location Services and confirm Location Services is ON.
2. Find Oops I'm Late! in that list and set it to "While Using" or "Always".
3. Force-quit and reopen the app.

The app only sends a "running late" message when the engine predicts you'll arrive after the appointment start time, accounting for your settings buffer. If you're on time the app stays quiet — that's intentional.

If you expected a notification and didn't get one:

• Open Settings → Tracking in the app and check the late buffer (default: 5 minutes).
• Confirm the appointment has attendees with phone numbers or email addresses.
• If you're using SMS: confirm Contacts permission is granted.

iOS opens the native Messages compose sheet for SMS sends. Some carriers and number formats can fail silently. Steps to fix:

1. Open the contact in iOS Contacts and verify the phone number is correct and formatted (e.g. +1 555-555-5555).
2. If the contact has multiple numbers, set one as the primary in Contacts.
3. For international numbers, include the country code with a leading +.

Most often this means the app's Calendar permission was revoked or never granted.

1. Open Settings → Privacy & Security → Calendars.
2. Find Oops I'm Late! and set to Full Access.
3. Pull-to-refresh on the Tracking tab.

If you have an unusually large calendar, the 5-second refresh timeout may also trip; in that case Apple's CalendarKit indexing eventually catches up — try again in a minute.

Open the app → Settings → Subscription → choose Basic or Pro. The first time you subscribe you'll get a 3–7 day free trial. Manage or cancel from iOS Settings → [your name] → Subscriptions.

Open the app → Settings → Data & Privacy → Delete all data. This removes saved locations, attendee preferences, recent notifications, and any cached calendar snapshots. It does not delete your iCloud Calendar entries.

To fully remove the app: long-press the icon → Remove App → Delete App.

Traffic ETA requires:

• An active Pro subscription (check Settings → Subscription).
• Network connectivity at the moment of refresh.
• Under 400 traffic requests this calendar month (Pro tier quota cap).

If you hit the quota cap, the app falls back to on-device ETA until the next month.

Active trips run continuous GPS, which is power-hungry. Two mitigations:

• Open Settings → Battery saver mode in the app — reduces fix frequency at a small ETA-precision cost.
• Only start trips during the actual travel window, not hours ahead.

Outside of active trips, the app uses near-zero power; iOS only wakes it on calendar changes.